After-Hours Cancellation
Need to cancel a session when our office is closed? Let us know here, any time. You will see right away which part of our cancellation policy applies, and one of our Client Care Coordinators will follow up when the office opens.
Our Cancellation Policy
- More than 12 hours' notice: no session fee will be charged. We will strive to reschedule within the same week, subject to availability.
- Less than 12 hours' notice or no-show: a 50% session fee will apply unless the session is successfully rescheduled within the same week.
- Prepaid services (including group programs): if services have been paid up front, any cancelled sessions with appropriate notice may be eligible to roll over to the next month, the next program block, or be applied to another service, depending on availability and clinical appropriateness.
- Same-day cancellations for group sessions: no refund or credit will be issued unless the cancellation meets the criteria above. Group sessions involve fixed staffing and preparation costs.
- Chronic cancellations or reschedules may affect your ability to hold a consistent therapy spot. We understand life happens. Please speak with our Client Care Coordinator if you are facing barriers to attendance.
Notice is counted from when we receive this form to the start of the session. If schools are fully closed because of weather, our clinic closes too and no charge applies. Cancellation records are kept for 6 months.
Cancel a Session
Please send one form for each session you need to cancel.
Thank You. We Received Your Cancellation.
Received for . We have emailed you a copy.
One of our Client Care Coordinators will see it when the office opens and follow up about rescheduling and any fee. Questions: katie@mountetnachildservices.com or 289-943-4185.