What We Collect
- When you send an inquiry we collect what you type into the form: your name, email address, phone number, your child's age, the location and service you are interested in, your funding situation, when you prefer to be contacted, how you heard about us, and anything you write in the message box. We ask you not to put detailed medical or clinical information in a website form. If you use the chat assistant we record only how the conversation went, meaning the number of messages, the general topics raised and whether it was passed to a person. We do not store what you typed.
Why We Collect It
- To reply to you, work out which services may suit your family, arrange a first call, and keep track of the conversation so you are not asked the same questions twice. We do not sell personal information and we do not use it for advertising.
Who Sees It and Who Processes It
- Inside Mount Etna, the staff involved in intake and, once you become a client, the clinicians working with your family. Access is limited by role and every access is logged. We also rely on outside services to run the site: Netlify hosts the website, stores form submissions and runs our database; Google Workspace handles our email and calendars; Stripe processes payments; and Anthropic provides the model behind the chat assistant. These providers process information on our instructions, and their servers are outside Canada. Your clinical record is a separate thing: once you become a client it is kept in Jane, our practice management system, which stores health records on Canadian servers. What you send through this website is an inquiry, not a clinical record.
How the Chat Assistant Handles What You Type
- Before any message reaches the model, we strip out anything that looks like a health card number, phone number, email address or date of birth, and the assistant reminds you not to share medical details. The message text is not kept after the answer is given. If you ask something that needs a person, the conversation is passed to our team with your consent.
Cookies and Tracking
- This site sets no advertising or analytics cookies and does not track you across other websites. The only browser storage we use remembers your place on a page while you are reading it, and it is cleared when you close the tab.
How Long We Keep It
- Inquiry records are kept only as long as needed to respond and to follow up. Where you become a client, clinical records are kept for the period required of regulated health professionals in Ontario.
Your Choices and Your Rights
- You can ask what we hold about you, ask for corrections, ask us to delete an inquiry record, or withdraw consent for future contact. Write to hello@mountetnachildservices.com and we will respond. If you are not satisfied with how we have handled your information you can raise it with our Executive Director at the same address, and you may also complain to the Office of the Privacy Commissioner of Canada.
The Law We Work Under
- We handle personal information under Canada's Personal Information Protection and Electronic Documents Act, known as PIPEDA. Where we hold personal health information as a regulated health provider, Ontario's Personal Health Information Protection Act, known as PHIPA, applies to that information as well.
